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... terms and conditions ...

Everything you need to know about how we look after your personal information

Terms and Conditions: Boring


This is all the boring stuff that

we have to include on our website

but I just love this photograph!

We aim to send all orders out within 24 hours

of receipt, if for any reason we are unable to

do so we will contact you by email or telephone.

All goods should arrive in first class condition the

following working day. If they do not please

contact us and we will sort the problem out.

Carriage is included in the price

Terms and Conditions: Deliveries

Terms and Conditions: Unhappy


If you are unhappy with your order in any way

please contact us, in writing, within 48 hours of delivery.

The Logs may be returned, unused, in their original

condition and wrapping, at your own expense to:

Druidswood, Mount Stewart,

Sandilands, Lanark, ML11 9TT

within five working days after the complaint has been lodged.

Please note there will be a 10% restocking charge levied

A refund will then be made for the original

purchase price less the restocking charge.

We regret that we are unable to credit any products

once they have been used.

Please Note: Returns are not accepted on Bespoke Orders


Here at Druidswood we fully respect

your right to privacy as laid out in

the Data Protection Act 1998.

Terms and Conditions: Privacy

Terms and Conditions: Choices


To respect the purpose for which

you give us information.

We will give you choice and consent

over how your personal information is

used and will remove your

details upon request.


To use personal information for three

general purposes only:

Firstly to customise the advertising and content

that you see; secondly to fulfil your requests

for our products and services and thirdly to

contact you with relevant news or information

if you have requested it.

Terms and Conditions: Spam Mail

Terms and Conditions: Keep Quiet

third party

Not to sell, rent or loan our lists to any

third party for email marketing purposes.



Only to send our news or relevant

information to you if you request it

and immediately unsubscribe you

should you request it.

We will make it as easy as possible for

you to unsubscribe if you want to and will

always clearly explain how to do this.

Terms and Conditions: Unsubscriptions

Terms and Conditions: Security


To store subscriber and password

files in a secure manner.

We store this information in areas that are

inaccessible to web-browsers on secure servers.

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