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... delivery faq ...

everything you need to know about the delivery of your special firewood

What if I’m not in to sign for my logs?

Our couriers, DHL do need a signature for the logs, if you are not going to be in then maybe you could have them sent to a neighbour, relative,

friend or your place of work.

Alternatively if you have a safe place i.e. a porch, shed or garage then the driver will be more than happy to leave your logs.

All you need to do is tell us your

requirements and leave the rest to us!

... single

Firewood Deliveries: Not at home

Firewood Deliveries: Tracking orders

Can I track my order?

Certainly, once your logs are dispatched

you are sent an email confirming that they

have left us and are en-route.

You will be given a unique Consignment

Number and we will also have

passed your mobile telephone number

onto the carriers and they will

text you with a two hour delivery

window and any updates.

Please note that the tracking information

will not be available until after 8.00 p.m.

on the day your shipment left us.

When will the logs be delivered?

If you provide a mobile contact

telephone number DHL will send you a

text on the day with a one or

two hour delivery window

Normally, the logs are delivered before

close of business the day after they have

left us – this can be anytime up until 6.00 p.m.,

We do personally look after and monitor

every shipment and if a delay is likely

you will be contacted and advised

accordingly of any problems.

Firewood Deliveries: Delivery times

Firewood Deliveries: Saturday

Can I have a Saturday Delivery?

No problem, the extra charge for this

is £25.00 per shipment.

If you have a Saturday delivery,

your logs will be with you before

10.30 a.m.

Again, if you have specific requests

– do please let us know.

boxes ...

How will they arrive?

Unless you advise us to the contrary we

will always organise a vehicle with a tail-lift

and a hand-truck to manoeuvre the

load to as close to your door as is possible.

... multiple

Firewood Deliveries: Delivery vehicle
Firewood Deliveries: Gravel drives

I have a gravel drive –

is this a problem?

Yes, obviously the driver will do all he

can to accommodate your load but

he cannot work miracles!

Please give us as much information as

you can and we will do our best to help.


What if I’m not in to sign for my logs?

Our Couriers do need a signature for the logs.

With single boxes we can always come up

with alternative delivery arrangements,

however with multiple boxes this is a problem.

As long as we have sufficient notice we can ask

the driver to call you (preferably on a mobile number) and he will be able to give you an

E.T.A. so that someone is able to meet

the driver and sign for the logs.


Firewood Deliveries: Contact eta

Firewood Deliveries: Unloading help

Will the driver help unload

the boxes?

No. However, if you feel that to unload

the boxes and then say stack them in

the garage is too much for you, we can

send out a Special Two Man Team.

This service does carry an additional

charge (please call for details, giving

post code and requirements)

and we do need at least two working

days advance notice.


Should I check the load for damages

when I receive it?

Yes, absolutely. If you are in any way

dissatisfied with the load i.e. gaping holes

in the boxes, obvious damage, incorrect

goods then please do make sure to make

a note on the Drivers’ Delivery Manifest,

sign it and we will then be able to deal

with any Damage or Insurance Claim

on your behalf.

Without this notice any subsequent insurance

claims will be invalidated.

weekends ...

Firewood Deliveries: Damaged goods

Firewood Deliveries: Before noon

I would like a delivery before

12.00 noon – is this possible?

Yes, but this service does carry

a further charge of £30.00.

If you live in Central London or in a

particularly rural area do please

advise us and we can let you

know if there is going to

be a problem.

Can I have a Saturday Delivery?

No problem, the extra charge for this is

£45.00 per shipment.

Saturday deliveries will happen

in the morning .

Again, if you have specific requirements

– do please let us know.

Firewood Deliveries: Saturday

Firewood Deliveries: Old Man of Hoy

I live in the Highlands - how does

this affect my deliveries?

Although we do send our logs out

on a Next Day Delivery Service,

the geographical location does play

a part – see below for

extended delivery times:

The following locations have a 2

to 3 day service and may incur

extra charges –

please call for delivery rates:
Highlands; Eire and Northern Ireland

The following locations have a

5 day service and will incur extra

charges – please call for

delivery rates:
Channel Islands; Inner Hebrides;

Outer Hebrides;

Isle of Man; Orkney Islands;

Scilly Isles; Shetland Islands

and the Isle of Wight

When placing your order, please

do bear in mind the extended

delivery times for the above

locations (Saturday and

Timed Deliveries are

not available on the

above destinations).

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